The Electron Websites support ticket system provides a convenient way to request assistance, report technical problems, and communicate with our support team.

You can submit new support requests, review previous conversations, and respond to existing tickets directly through your Client Portal.

Step 1: Sign In to Your Client Portal

Visit https://clients.electronwebsites.com/ and sign in using your registered email address and password.

If you need assistance signing in, refer to our Knowledge Base article, How to Access Your Electron Websites Client Portal.

Step 2: Open the Support Section

Once signed in, locate the Support section in your Client Portal.

Select Tickets or Support Tickets to view your existing support requests.

To create a new request, click Open Ticket or the equivalent option displayed on your screen.

Step 3: Create a New Support Ticket

Complete the support ticket form with the following information:

• Department: Select the department that best matches your request, if prompted.
• Subject: Enter a brief, descriptive summary of the issue.
• Message: Explain your question or problem in as much detail as possible.
• Attachments: If available, attach screenshots or other files that help illustrate the problem.

For example, instead of entering "My website doesn't work" as the subject, use something more descriptive, such as Website displays an error when opening the home page.

Tips for Getting Faster Support

Providing complete information helps our support team investigate and resolve your request more efficiently.

Whenever possible, include:

• The domain name or service experiencing the problem.
• A description of what you were trying to accomplish.
• The exact error message, if one appears.
• When the problem first occurred.
• Whether the issue happens consistently or intermittently.
• Any troubleshooting steps you've already attempted.
• A screenshot showing the problem, when appropriate.

Important: Never include passwords, credit card information, or other sensitive information in support tickets or attachments.

Step 4: Submit Your Ticket

After reviewing your information, click Submit Ticket or the corresponding submission button.

Once your request has been successfully submitted, it will be recorded in our support system and assigned a ticket number.

You can use this ticket number when referring to your request in future communications.

Step 5: Review and Respond to Support Tickets

To check the status of an existing request:

1. Sign in to your Client Portal.
2. Navigate to the Support Tickets section.
3. Select the ticket you want to review.
4. Read any responses from our support team.
5. Add a reply if additional information is needed.

Whenever possible, reply to your existing ticket rather than opening a new ticket for the same issue. This keeps the conversation and troubleshooting history together.

Depending on your account's notification settings, you may also receive email notifications when your ticket is updated.

Need Additional Assistance?

If you're unable to access the Client Portal or submit a support ticket, you can contact us at help@electronwebsites.com.

Please include your name, the domain or service involved, and a brief description of the problem.

For your security, never send passwords or other sensitive information by email.